Thread: Kobo not recognized by computer
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Old 11-30-2019, 09:06 PM   #26
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by jesstamau View Post
Good Morning All,

I bought a Kobo N647 2nd hand yesterday but I'm unable to get it recognised by my computer when connected with the USB cable. I've tried using different USB cables and also gone into deleting the drivers by using Windows button + R under devmgm.msc I also tried using different computers but still unable to get it connected to the computer. The device keeps saying that it's charging.

Also I bought a SD card to expand its memory but the device was unable to read the SD card. I tried using WiFi to log onto the online store but the device gives an error message saying there was a network problem.

I know this is an old device and it's no longer supported by the manufacturer but this device I bought yesterday is in new condition. I would very much like to resurrect it as I hate E-waste. I would go and buy a new one if I have to but I just want to see whether anybody has any solutions on this forum before I go ahead to do so.
All that probably means that the USB port on the device is damaged in a such a way that the power connects but the data lines aren't. There is a chance that it is a software problem on the device. If that is the case, then doing a factory reset might fix it, or restoring an image to the internal SD card could. I probably woudn't jump into doing the factory reset as if it doesn't fix the connection to the PC problem, you won't be able to do the setup and use it at all. You could take an image of the internal card first and then try the factory reset.

As to the external SD card not being recognised, what size did you try? These were built at a time when a 2GB micro SD card was big. They should work with a 4GB or 8GB card, but, I wouldn't be sure about a 16GB card. And larger cards are very unlikely to work. The card also needs to be formatted as FAT32.
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