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Old 11-26-2019, 12:52 PM   #6
Doitsu
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Posts: 5,741
Karma: 24031403
Join Date: Dec 2010
Device: Kindle PW2
Quote:
Originally Posted by Edding View Post
<DIR> documents
<DIR> .active_content_sandbox
<DIR> fonts
update.bin.tmp.partial
driveinfo.calibre
metadata.calibre
AFAIK, Kindles won't update if an update.bin.tmp.partial file is present. (Some Kindle users actually keep an update.bin.tmp.partial file in the root folder to prevent firmware updates.)
Delete update.bin.tmp.partial before copying update_kindle_5.12.2.bin to the root folder. If the firmware update option is still greyed out, you've most likely downloaded the wrong .bin file.

If the update fails again and the regular reset method still doesn't work, you could also try the DO_FACTORY_RESTORE method. (Make sure to delete all files in the root folder, before you try this method.)
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