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Edding · 11-26-2019, 09:55 AM

Hello,

I have a Kindle (7th Generation) in version 5.12.1.

I have tried to reset it but it does nothing, it comes back with all my passwords, books, etc. I've tried with the "Reset" option from settings and also holding the button for 40 seconds. Nothing works, all info comes back intact.

I have tried to manually update it by copying the update_kindle_5.12.2.bin file in the root folder, but the "Update Your Kindle" option is greyed out.

I don't know what else to do to come back to it's factory state.

Just for the sake of information, in the root folder I see the following files, maybe they're the cause of my problem. Could calibre be breaking my kindle?

<DIR> documents
<DIR> .active_content_sandbox
<DIR> fonts
update.bin.tmp.partial
driveinfo.calibre
metadata.calibre

Thanks for the help.

11-26-2019, 09:55 AM	#1
Edding Junior Member Posts: 3 Karma: 10 Join Date: Nov 2019 Device: Kindle (7th Generation)	Resetting kindle does nothing Hello, I have a Kindle (7th Generation) in version 5.12.1. I have tried to reset it but it does nothing, it comes back with all my passwords, books, etc. I've tried with the "Reset" option from settings and also holding the button for 40 seconds. Nothing works, all info comes back intact. I have tried to manually update it by copying the update_kindle_5.12.2.bin file in the root folder, but the "Update Your Kindle" option is greyed out. I don't know what else to do to come back to it's factory state. Just for the sake of information, in the root folder I see the following files, maybe they're the cause of my problem. Could calibre be breaking my kindle? <DIR> documents <DIR> .active_content_sandbox <DIR> fonts update.bin.tmp.partial driveinfo.calibre metadata.calibre Thanks for the help.