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emkay · 11-26-2019, 05:24 AM

Hi,

My Boox Note is stuck - it seems to be powered on but the screen still displays the POWER OFF text and graphic. How do I know it is powered on? Well, I can hear the OS making some noises at times, and also when I reset it then press the power button the blue light comes on briefly.

This happened once before and it eventually 'woke up' after a few days. I presumed at the time that Dropbox was doing some syncing and this had taken over the CPU. This time I was also using WiFi, but to download a Kindle book.

Here's what I've been doing to reset:

Hold Home button while doing a 10 second press on power button.
Let go of power button
After 5 seconds let go of home button.

If I go through this procedure, then do a long press (3 - 5 secs) on the power button it lights up blue briefly. At this point, the device seems to be 'on' but the screen does not update.

Any ideas on how to proceed? Onyx have responded saying I can send the device in for maintenance at my postage expense. I'm not too pleased about that as the device is only about a year old and in pristine condition. Not sure what the warranty status is.

11-26-2019, 05:24 AM	#1
emkay Zealot Posts: 103 Karma: 11 Join Date: Jul 2006	Help with resetting Boox Note Hi, My Boox Note is stuck - it seems to be powered on but the screen still displays the POWER OFF text and graphic. How do I know it is powered on? Well, I can hear the OS making some noises at times, and also when I reset it then press the power button the blue light comes on briefly. This happened once before and it eventually 'woke up' after a few days. I presumed at the time that Dropbox was doing some syncing and this had taken over the CPU. This time I was also using WiFi, but to download a Kindle book. Here's what I've been doing to reset: Hold Home button while doing a 10 second press on power button. Let go of power button After 5 seconds let go of home button. If I go through this procedure, then do a long press (3 - 5 secs) on the power button it lights up blue briefly. At this point, the device seems to be 'on' but the screen does not update. Any ideas on how to proceed? Onyx have responded saying I can send the device in for maintenance at my postage expense. I'm not too pleased about that as the device is only about a year old and in pristine condition. Not sure what the warranty status is.