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Old 11-23-2019, 10:36 PM   #1
hungry.fool
Junior Member
hungry.fool began at the beginning.
 
Posts: 3
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Join Date: Oct 2019
Device: Nova Pro
Can not charge the Boox Note 2 with a MacBook USB-C charger

Hi all. I just received a new Boox Note 2 but I can't charge the device with a Macbook USB-C charger. I also tried to charge it directly in an outlet with a USB port but it didn't work. It only work with the small charger comes with the device.

The cable also doesn't connect all the way to the Note 2 USB-C port. There is a small gap when I connect the cable to the Note 2's USB-C port

Could anyone please let me know if this is normal or my new device is defected? Thank you.
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