Quote:
Originally Posted by EdBurke
I also have some news from my side, regarding A6L. Before it ends I did extend the processing time by 3 days. I also continued to send messages to the seller. And finally the seller replied to me, telling me he had no stock... According to him he won't be able to ship before 3 weeks. So I cancelled the order and told him I would order again when he effectively is able to ship. He then canceled my cancellation order because he was not satisfied with the reason I chose to justify the cancellation, though I indicated in fact the actual reason. I didn't know sellers in Aliexpress have the power to do this... then I cancelled once again and once again later I could see my order still in progress... This is pure blackmail, because he hinted that he would not refund me if the reason I chose for cancellation was not that he wanted. Anyway a few minutes after the processing time was over. Hope this post is useful for those who read it.
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Very useful information. Thank you for sharing. I suspect I will encounter much the same situation when I am finally able to open a dispute in a few days time.
For the A5, there was the guarantee of a full refund if the product is not received in 23 days. It will be interesting to see what happens when I am finally able to open a dispute.
I believe that you can escalate a dispute with Aliexpress if you cannot mutually reach an agreement with a seller. I'm not sure of the process as I have only had positive experiences when I have previously used Aliexpress. However, I have heard of other people getting a full refund from Aliexpress when a seller did not live up to their documented promises.
If all else fails, you could also approach your credit card company to cancel the transaction if you have not received the product you ordered. In this regard, you should keep a record of all communication. I have also been taking screenshots of relevant information just in case I need to follow such a course of action.