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Own the touch hd 3 for a couple of months now and never had any problems. I use my pocketbook without a cover and carry it with me in a jacket pockets while riding a bicycle so they are not as fragile as someone may think.
As for the replacement screen, i've read on german forum where one member is working for pocketbook, who wrote that if you send them a mail with statement that you did use a cover and you didn't do anything that normaly would cause a screen to break, but it break anyway, they will replace the screen for you for free.
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