[asuagar]

I bought this ereader three months ago. After leaving it unused for a couple of weeks, I turned it on. It stayed in the boot sequence during several minutes. I left it loading whitout turning off but it cannot complete the booting up sequence. After that, I forcely powered it off and tried again several times. In all the attemps, it didn't go past the starting up screen. I did a factory reset, but the problem persists. What can be the problem? Is there available any official firmware of the device?

Thanks!