Firstly, if a Kobo device is not behaving properly, a factory reset is a sensible thing to do. If it doesn't survive a factory reset, then the problem was probably a lot worse than you thought.
Using the wrong image will not work. The devices have different hardware. I have sent you an image for the Glo. I would suggest using a new SD card when you restore it. The cards in the Glo seem to be failing and that causes problems like you are seeing.
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