Thread: Disaster totally gutted
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Old 03-12-2009, 06:42 PM   #2
BobVA
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BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.BobVA once ate a cherry pie in a record 7 seconds.
 
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Join Date: Oct 2006
Device: Kobo Clara, Sony PRS950, T1, T2, T3
Bummer - hope you find the receipt. Other than that, you'll have to appeal to the court of circumstantial evidence and hope for the best.

You could try to work this out with Sony in advance, citing:
- Registration dates of Reader and perhaps when you set up your Sony bookstore account.
- Serial number might give some clue as to production date. If so, and it's physically less than a year old, that may be enough to validate the one year parts coverage (no small deal if the screen needs to be replaced). Note the 90day/1yr warranty is the US spec, I'm not sure of what applies outside the US.
- Does the store have any record of the sale by serial number? Or perhaps a shipping receipt showing when they received it? You couldn't have bought it before then.

My advice is call Sony up, ask for a supervisor and be as nice as you can. If you've done some homework and ask for his or her advice on what else you can do, that might help.

I feel your pain - I hate when stuff like that happens. Good luck!

Bob
Last edited by BobVA; 03-12-2009 at 06:45 PM.
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