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dhynesok · 03-12-2009, 06:13 PM

We accidentally dropped our Kindle I today. It would not power up and the screen was messed up. We called Kindle support. The rep was very nice and helped us attempt to reset the Kindle. The reset didn't work so the only other alternatives were to have Amazon ship a replacement Kindle I for $180 plus shipping or to buy a new Kindle II.
The Kindle I obviously is very fragile and yet no warranty was available. We were told the Kindle II is more robust and also has a 2 year warranty available for $60 that permits one claim for accidental breakage.
So obviously, Amazon has thumbed their nose at the Kindle I buyers by having provided an inferior product in terms of its ability to stand up to a minor accident. Amazon has now totally focused on the new Kindle II and is providing no thank you for the Kindle I buyers who helped get the Kindle off the ground in the first place.
I believe Amazon should provide the Kindle I buyers a break both towards trading up to a Kindle II or for when the obviously fragile Kindle I quits working after a minor accident. I feel that Amazon has treated us poorly with respect to the Kindle II buyers who benefited from the Kindle I buyers experience and suggestions for improvement. The Kindle II users are getting the much better deal for the same money - a better quality of construction and an affordable warranty.
So, hey Jeff Bezos, how about a break for your early adopters who want/need to move up? Otherwise, I think your reputation is going to be tarnished by rebuffing the Kindle I buyers.

03-12-2009, 06:13 PM	#1
dhynesok Junior Member Posts: 1 Karma: 10 Join Date: Mar 2009 Device: none	Dropped Kindle I We accidentally dropped our Kindle I today. It would not power up and the screen was messed up. We called Kindle support. The rep was very nice and helped us attempt to reset the Kindle. The reset didn't work so the only other alternatives were to have Amazon ship a replacement Kindle I for $180 plus shipping or to buy a new Kindle II. The Kindle I obviously is very fragile and yet no warranty was available. We were told the Kindle II is more robust and also has a 2 year warranty available for $60 that permits one claim for accidental breakage. So obviously, Amazon has thumbed their nose at the Kindle I buyers by having provided an inferior product in terms of its ability to stand up to a minor accident. Amazon has now totally focused on the new Kindle II and is providing no thank you for the Kindle I buyers who helped get the Kindle off the ground in the first place. I believe Amazon should provide the Kindle I buyers a break both towards trading up to a Kindle II or for when the obviously fragile Kindle I quits working after a minor accident. I feel that Amazon has treated us poorly with respect to the Kindle II buyers who benefited from the Kindle I buyers experience and suggestions for improvement. The Kindle II users are getting the much better deal for the same money - a better quality of construction and an affordable warranty. So, hey Jeff Bezos, how about a break for your early adopters who want/need to move up? Otherwise, I think your reputation is going to be tarnished by rebuffing the Kindle I buyers.