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Sorry to hear about this. I had issues with the Kobo Aura ONE but mainly from their uneven lighting. I find that it's easy to toggle the header and footer off on Kobos. Koreader might help you get a better reading experience.
Kobos dominate the Canadian market, and if they were doing very badly then they would not be releasing more devices. Yet they have been with Best Buy and Indigo for years. Give them a chance and drop the hostility, because I don't see why it's necessary to be so hostile to members on this board who just want to help you
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