[ratinox]

Originally Posted by MGlitch

Because it’s one of the issues you want to harp on with claims that CS managers can bend systems to suit customers outbursts. You’ll notice I haven’t said Kobo didn’t screw up.

And you'll note that I never realistically expected them to do so.

The actual delay between things within Kobos control, which is part of the point of addressing the amount of time consumed by shipping, is fairly small.

You'll note that I never complained about the shipping times per se and in fact compliemented UPS for being better than median.

I’d be willing to bet most if not all of it would have happened in the same time frame even if you hadn’t been so persistent in calling and emailing.

You'll note that the emails and telephone calls did not start until after the first "system error" in processing the second shipment which Kobo acknowledged as a problem on their end. And then apparently never fixed beause it repeated every time new shipping labels were supposed to be created.

Note I said most not all and again I’m not saying Kobo didn’t mess up but you clearly still have a chip on your shoulder over the issue to the point you initially held a customs delay against Kobo and whined about the three day free shipping.

You'll note I never held the customs delays against Kobo or UPS. I noted them because they exist (vis-a-vis Walmart not needing to do that) but I never complained about it.

The chip is about this whole thing taking over a month to be resolved due to incompetence, negligence and poor communications across multiple levels and across multiple departments at Kobo customer "care". This was not the result of one person's mistake. One person's mistake would have been resolved within the first week of September. No, this is the result of systemic failues across the entire organization.

It shouldn't have taken that long. You're right. The fact that it did means there are still serious problems at Kobo, problems that prospective customers should be aware of before they click the "buy" button.