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Originally Posted by ratinox
I don't know why you're fixated on this because it was not a demand I made until after Kobo had repeatedly screwed up: the first RMA, the second RMA shipping labels, receiving the second RMA unit, requests for information about receiving the second RMA unit. And even then I cut them a day's slack when they screwed up again and didn't ship 11 Sep.
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Because it’s one of the issues you want to harp on with claims that CS managers can bend systems to suit customers outbursts. You’ll notice I haven’t said Kobo didn’t screw up.
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Those shipping times should never have been a thing at all. A competent company wouldn't have screwed up at nearly every turn like Kobo did. And like I wrote previously, competence has nothing to do with head count.
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Yes because no company ever makes mistakes even with competent staff. To err is human except when you’re on the clock I guess?
The actual delay between things within Kobos control, which is part of the point of addressing the amount of time consumed by shipping, is fairly small. I’d be willing to bet most if not all of it would have happened in the same time frame even if you hadn’t been so persistent in calling and emailing. Note I said most not all and again I’m not saying Kobo didn’t mess up but you clearly still have a chip on your shoulder over the issue to the point you initially held a customs delay against Kobo and whined about the three day free shipping.
I’d also point out your case is obviously an exception not a rule save for the weird disconnects of communication within kobo. Most returns take a lot less time.