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Look I don’t know how many ways I need to spell this out to you.
You whining and demanding kobo ship things to you in a certain way isn’t going to get anything done. The “I’ll look into it” is not an agreement to do anything you’ve asked it’s how CS get irate customers off the phone without being rude. You can basically consider it “Nothing is going to change, but you’re being too childish to understand that”.
Barring shipping times your whole ordeal took a rather short amount, I’m subtracting two weeks for shipping the original to kobo them shipping the wrong one and so on which doesn’t account for the fact that ground shipping doesn’t do squat on weekends, my Forma literally sat in the same UPS facility from some time on Friday until Monday for example. So if anything 2 weeks is being generous to you. The reason I’m not counting the shipping times is because there’s nothing Kobo can do while the devices are in transit.
This knocks the turn around down to September 9th (obviously I’m not disputing that it wasn’t until the 23rd this is just for reference of time without shipping). Your initial date mentioned is August 29th for when you got the 8gb so I’ll estimate you sent your defective one in on August 16th please feel free to provide an actual date if you want.
So three weeks of various things within both yours, and I’ll grant more Kobos sides to do. Of course those three weeks are broken up into different time segments and have other customers issues between them because despite how you think Kobo should treat you they likely handle things on a first in for each step.
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