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One person's "I don't care" feature is another person's "I needed that" feature. I'm sure there are several developers whom would argue that the core functionality of the device, to them, had been adversely affected.
If I ask my general contractor for my new home to come back and fix several issues with my new home and he removes the device in the kitchen sink that chews up waste food, which wasn't on the list, has that contractor adversely affected the core usage of the house?
When I went through customer service training I was taught that you always ask permission, even if it isn't "required", "I will get you that information right now sir, may I please put you on hold?" being a minor example.
Phillips has a very well trained staff and I've been stunned several times that iRex, a Phillips spin off, seems to have no one trained in providing quality customer service.
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