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Originally Posted by MGlitch
How does Kobo being a smaller company not explain the majority of that.
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The size of a company has no bearing on the performance of its internal processes and its responsiveness to customers.
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Also you can instruct them all you like about shipping they’re going to use what they have to ship it regardless. You are not a special snowflake. You don’t get special treatment. No matter how much you thrash and wail at some low level Kobo CS employee.
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I wasn't wailing at low level wage slaves. I was informing their managers and the person who is ostensibly responsible for handling processing problems that after going on a month of dealing with repeated incompetence and negligence I was angry about the whole thing and they had one last chance to make things if not right then at least not more wrong.
Kobo ultimately went with more wrong.
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Also as my comment was strictly limited to buying not returning the majority of your reply isn’t relevant.
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Returning defective merchandise is (may be) part of the experience as a whole.