Quote:
Originally Posted by MGlitch
 What a shock a larger company within the US got an item to one of its stores faster than a smaller company in another country got an item to your door. |
This does not explain the 24+ hours needed for processing the initial order in the first place. This does not explain the two days my initial RMA took to process before getting the return labels. This does not explain Kobo shipping the
WRONG DEVICE as a replacement. This does not explain the week (29 Aug to 4 Sep) and multiple emails and telephone calls to Kobo to get a second set of RMA labels to return the incorrect unit they sent me. This does not explain the four days (9 Sep to 12 Sep) and multiple emails and telephone calls that the second return was stuck in their shipping department without being processed. This does not explain the additional 3 days of emails and telephone calls for getting the third unit shpped. This does not explain the ground shipping used by Kobo's shipping department after I made it very and repeatedly clear to customer support managers via email and telephone that if it was not overnight expedited I would be demanding a refund. This does not explain the two days it took Kobo's shipping department to "find" this unit after UPS confirmed return receipt after I instructed UPS to reject delivery and return to sender.