[Cootey]

I completely agree with ratinox and issybird. To describe dealing with Kobo is slow is to malign the word “slow”. My KA1 was purchased through Kobo. It took two weeks to arrive. When I ran into problems and needed to make a return, it was a nightmare—not just in dealing with Kobo but in the time waiting for a replacement. The tracking ID only follows the device to New York. At that point it is packaged onto donkeys or some other pack animal with smaller legs, and slowly moved into Canada with no tracking ID that they share with you.

In comparison, I bought my daughter a Clara on Walmart.com and picked it up at a store less than two days later. When we discovered it was defective, I went back to Walmart and exchanged it for a new one. When it had battery issues six months later, I had to deal with Kobo, and it took weeks to get a replacement.

Kobo has always done right by me, so I’m not complaining, but if you’re looking for speed or a need for an exchange due to a defect, they are not the best place to make your purchase.


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