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I have been burnt a couple of times, when it comes to falsely recognized ebook limits, and it was painful to get that fixed, with a support guy telling me I needed to wipe my Kindles and start again. I refused naturally, and asked to speak to a more senior person. They of course, were able to fix it their end, and so no need to go to such drastic measures. That though, has left me feeling very lacking in trust. So great as 4G etc is, I don't want to be held up for hours maybe days, when trying to read a book.
It does bring home the benefits and peace of mind of removing DRM, so I should probably get a device dedicated to such backup files. Currently I only have original DRM versions on my Kindles.
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