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rtf1976 · 03-12-2009, 01:09 PM

Went to bed on Wednesday night, put the sony on the bed stand woke up yesterday morning turned it on and there is a bare patch on the top left hand corner about 3 cms x 1 cm cannot read anything beneath it. Contacted Sony who have advised to return it for repair as it is only a week old, but they need the original receipt and guess what I cant find it and I paid cash for it in Waterstones and they don't want to know as it has to be returned to Sony direct. I registered the product with Sony the day after I got it cant they tell from the serial number when it was made?

Am totally gutted as have heard horror stories that it might not be repaired under warranty as it is the screen that has the problem and fixing it might cost the same as a new one.

Might just have to dig out the house insurance if push comes to shove.

Any ideas people?

03-12-2009, 01:09 PM	#1
rtf1976 Member Posts: 11 Karma: 10 Join Date: Mar 2009 Device: Sony Reader	Disaster totally gutted ***Update*** Went to bed on Wednesday night, put the sony on the bed stand woke up yesterday morning turned it on and there is a bare patch on the top left hand corner about 3 cms x 1 cm cannot read anything beneath it. Contacted Sony who have advised to return it for repair as it is only a week old, but they need the original receipt and guess what I cant find it and I paid cash for it in Waterstones and they don't want to know as it has to be returned to Sony direct. I registered the product with Sony the day after I got it cant they tell from the serial number when it was made? Am totally gutted as have heard horror stories that it might not be repaired under warranty as it is the screen that has the problem and fixing it might cost the same as a new one. Might just have to dig out the house insurance if push comes to shove. Any ideas people? Last edited by rtf1976; 03-30-2009 at 03:48 PM.