MobileRead Forums - View Single Post - RMA nightmare with Kobo(US) for defective Forma

stumped · 10-24-2019, 11:24 AM

if you purchased it using a credit card, go for a refund via Visa/Mastercard. . Distance selling purchase that is faulty within warranty period yet Kobo are refusing RMA. ( if you have that in writing, even as an email or chat transcript, all the better
then buy a different make with better support
in the UK its called a section 75 chargeback, for your country, ask your card issuer.
AFAIK the buyer protection /refund option applies worldwide , in order to protect card issuer reputation. Retailer will be forced to bear the cost, once is is charged back through the card systems, which is what Kobo deserve
if you used paypal, they have similar protections

10-24-2019, 11:24 AM	#4
stumped Wizard Posts: 3,305 Karma: 10259306 Join Date: May 2016 Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,	if you purchased it using a credit card, go for a refund via Visa/Mastercard. . Distance selling purchase that is faulty within warranty period yet Kobo are refusing RMA. ( if you have that in writing, even as an email or chat transcript, all the better then buy a different make with better support in the UK its called a section 75 chargeback, for your country, ask your card issuer. AFAIK the buyer protection /refund option applies worldwide , in order to protect card issuer reputation. Retailer will be forced to bear the cost, once is is charged back through the card systems, which is what Kobo deserve if you used paypal, they have similar protections Last edited by stumped; 10-24-2019 at 11:29 AM.