MobileRead Forums - View Single Post - RMA nightmare with Kobo(US) for defective Forma

muse · 10-24-2019, 06:45 AM

So I'm one of the few who pre-ordered the Kobo Forma from Chapters CA and received the batch of defective Formas with uneven backlight. I'm going to assume the issue is well documented so I'm not going to elaborate.

I had waited till now to ask for an RMA because a replacement at that time would have been pointless since most devices then were defective anyway.
Guess what? A RMA with Kobo is impossible unless it is initiated from a US or Canadian location address. I'm currently situated overseas so that is not possible for me. I'm willing to pay for the shipping both ways to get this defective device replaced but the customer service reps I have spoken to said there's no way around this RMA process.

Does anyone have any idea how to solve this?
(Chapters CA from whom I purchased from only deals with returns but not warranty claims)

In hindsight, I should have returned the device for a refund.
This is very likely to be my last time purchasing anything from Kobo with their abysmal support.

10-24-2019, 06:45 AM	#1
muse Enthusiast Posts: 45 Karma: 2772 Join Date: Mar 2009 Device: Kobo H2O	RMA nightmare with Kobo(US) for defective Forma So I'm one of the few who pre-ordered the Kobo Forma from Chapters CA and received the batch of defective Formas with uneven backlight. I'm going to assume the issue is well documented so I'm not going to elaborate. I had waited till now to ask for an RMA because a replacement at that time would have been pointless since most devices then were defective anyway. Guess what? A RMA with Kobo is impossible unless it is initiated from a US or Canadian location address. I'm currently situated overseas so that is not possible for me. I'm willing to pay for the shipping both ways to get this defective device replaced but the customer service reps I have spoken to said there's no way around this RMA process. Does anyone have any idea how to solve this? (Chapters CA from whom I purchased from only deals with returns but not warranty claims) In hindsight, I should have returned the device for a refund. This is very likely to be my last time purchasing anything from Kobo with their abysmal support.