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celinego · 10-22-2019, 12:55 PM

Thanks theducks and davidfor.

The only 2 ports I've ever used are pop3 110 and smtp 25 or 587. Have tried with both and still nothing. If I google the settings, BT says incoming 995 and outgoing 465 but I'v tried those too. My emClient auto finds the settings and it prefers 110/25.

It's so frustrating because my emClient and webmail sent files DO arrive. It's only the Calibre sent ones that don't.

As my mail is POP3 my client doesn't sync with the website (I chose pop3 deliberately in case I accidentally deleted something important from my emClient, so there would still be a copy in webmail). But I also set one new install of emClient up as IMAP and changed the Calibre in/out ports to match ... and that didn't work either! So if the logs show that Calibre is genuinely sending, where are they going, what is stopping them being delivered?

Nothing in trash or junk or spam and no rules set either (for reorganising or deleting mail without seeing it). Not on webmail or emClient ... so even if I had accidentally deleted or emptied trash on one, it'd still be on the other.

My ISP hasn't rung back yet. Amazon have and asked for a screenshot of the verification emails I was sent (but they were for files that DID arrive because I sent them via webmail or emClient) .... not for those that didn't arrive ... which is what I'm trying to get across to them. Tricky when I can only communicate with them via an agent/supervisor who's first language isn't English and he's not technical at all! And if he calls and I miss it (as I did yesterday) he sends me an email from a no-reply address and tells me to phone Customer Services so I then start again with another agent who of course, doesn't know the agent/supervisor and can't connect me with him. Second time in 3 days this has happened because I've asked him to call me between 3-5pm and instead, he calls me at 6.30pm when I'm not available. So in yesterday's email, after I couldn't answer my mobile when he rang, he says he called my landline and left a voicemail (no record of that call on my logs or any voicemail on my ansaphone). The email also asked me to send said screenshots ..... but didn't give any details of to WHERE?!! So I had to call customer service today again and go through it all again with an agent who said he COULD put me through (to John R) but actually must have misheard me, because he put me through to a "Joe" instead.

What chance do I have of their Tech team even understanding my problem when these are the agents/supervisors passing the info on? It's like Chinese whispers! And SOOOO frustrating.

Any other ideas? PLEASE?!

10-22-2019, 12:55 PM	#24
celinego Connoisseur Posts: 56 Karma: 10 Join Date: Feb 2017 Device: Kindle 7; Kindle Fire HD10; iPhone6s; Windows 10 HP Pavilion; Nexus 7	Thanks theducks and davidfor. The only 2 ports I've ever used are pop3 110 and smtp 25 or 587. Have tried with both and still nothing. If I google the settings, BT says incoming 995 and outgoing 465 but I'v tried those too. My emClient auto finds the settings and it prefers 110/25. It's so frustrating because my emClient and webmail sent files DO arrive. It's only the Calibre sent ones that don't. As my mail is POP3 my client doesn't sync with the website (I chose pop3 deliberately in case I accidentally deleted something important from my emClient, so there would still be a copy in webmail). But I also set one new install of emClient up as IMAP and changed the Calibre in/out ports to match ... and that didn't work either! So if the logs show that Calibre is genuinely sending, where are they going, what is stopping them being delivered? Nothing in trash or junk or spam and no rules set either (for reorganising or deleting mail without seeing it). Not on webmail or emClient ... so even if I had accidentally deleted or emptied trash on one, it'd still be on the other. My ISP hasn't rung back yet. Amazon have and asked for a screenshot of the verification emails I was sent (but they were for files that DID arrive because I sent them via webmail or emClient) .... not for those that didn't arrive ... which is what I'm trying to get across to them. Tricky when I can only communicate with them via an agent/supervisor who's first language isn't English and he's not technical at all! And if he calls and I miss it (as I did yesterday) he sends me an email from a no-reply address and tells me to phone Customer Services so I then start again with another agent who of course, doesn't know the agent/supervisor and can't connect me with him. Second time in 3 days this has happened because I've asked him to call me between 3-5pm and instead, he calls me at 6.30pm when I'm not available. So in yesterday's email, after I couldn't answer my mobile when he rang, he says he called my landline and left a voicemail (no record of that call on my logs or any voicemail on my ansaphone). The email also asked me to send said screenshots ..... but didn't give any details of to WHERE?!! So I had to call customer service today again and go through it all again with an agent who said he COULD put me through (to John R) but actually must have misheard me, because he put me through to a "Joe" instead. What chance do I have of their Tech team even understanding my problem when these are the agents/supervisors passing the info on? It's like Chinese whispers! And SOOOO frustrating. Any other ideas? PLEASE?!