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I get tired of that same BS fix for #2, “Alexa can't find your smart home devices”, and pretty much every device ever released by every manufacturer. That is the CS pat answer for everything: “Reboot, reboot, reboot...” So every time my Alexa devices poop their drawers, which is fairly often, I’m supposed to reboot the Alexa devices and/or the smart devices. Not gonna happen. What is the point of having a smart home when Alexa is too stupid to remember what it is supposed to be controlling, or simply cannot find it, even though my iPad and iPhone and computers can find the smart home device(S)? You cannot get much done when you have to reboot devices all the time.
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