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I've cleaned, brushed, and blown under the bezel all around. The letters still don't work.
It does appear that it's a whole column on the device ... none of the letters, numbers, or symbols that occupy that area work.
How far under the bezel can I go? Using my fingernail, it doesn't seem I can go very far. It also doesn't look like there is anything under the bezel all the way around.
My first thought was that I can work around the issue. Now, I realize I want to re-do my Collections/shelves. I would need to use "c", "f", and "r"!
Any other thoughts?
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