This was brand new. Screen protector in place, new sealed usb cord, seal on box,etc. Only way it starts is if it sits for some time and battery drains. Hook to power and up it comes. Recently came on and it updated. I rebuilt the library and was just logging into pocket when it froze. Tried all the listed steps to no avail. I’ve factory reset twice and still no joy. No help from kobo and none from seller. Not sure what to do with it.
