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I can only assume the one library doesn’t support overdrive or something and the book you borrowed was from that library.
At this point I’m afraid you’re in the disclaimer I made about not knowing everything about every library in countries that support overdrive. I would suggest contacting either that library (preferably in person since doing tech stuff over the phone is not fantastic) or Kobo though I will also say Kobo customer support will not know everything about every library, it’d also be unfair to expect them to.
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