Jon read his other thread the reader likely never saw a firmware newer than 1.9.12
Bitl what happens when you try the reset method, are you given the prompt to reset, or are you unable to get to that point? The more details you give us the better we can help you.
Does anything happen when you plug it in to a computer?
Assuming it’s never been on a firmware newer than 1.9.12 I would suspect the sd card may be bad, but I’m by no means an expert on this stuff.
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