Of course with any large chain retailer the exact service you get depends on the local management, who may or may not strictly follow corporate policy. Probably the only way you will find out for sure is if you actually try to make the return in your local store.
I know that you are trying to make this a surprise gift. However, given that you still seem to be uncertain which model the recipient will like, and that you are concerned about returns, you may want to consider giving up on the surprise aspect and ask her which reader she would prefer.
Last edited by 4691mls; 10-07-2019 at 10:57 AM.
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