MobileRead Forums - View Single Post

scotty1024 · 03-11-2009, 10:01 PM

Well I tracked the return via UPS to Amazon and thought that was the end of it when they signed for it.

But alas it was not to be so.

Instead of it being processed as a returned dead unit to cancel out a "we'll bill you in 30 days if we don't get the dead unit back invoice" it was processed as a customer return.

I get an email yesterday informing me that they were crediting me for $399 minus the re-stocking fee.

I hit the "comment on this refund" link in the email and politely express my desire to not be charged a re-stocking fee for a Kindle they screwed up with their firmware update.

I hear nothing back.

This morning I call and get a woman whom evidently got up on the wrong side of her bed.

After getting a "supervisor" I learn that Amazon didn't just credit me $399 minus restocking fee + sales tax: they put it back on my credit card.

Of course now that I'd called in: Amazon wanted their money back.

No heart burn on my part so I ask if they need my credit card number and they say "Oh no, we'll just take it off the card ending XXXX that we mistakenly put the money back onto."

Only problem: that card was skimmed last year and was canceled (with extreme prejudice) by the bank.

You could hear a pin drop on their end of the phone.

So maybe I don't have their money but they don't have any record of the refund having been refused by the bank. So they'll have to investigate and send me an email when they get it figured out.

So seven hours later I get an email asking me if I'm satisfied with the resolution of the incident.

What resolution?!!?

So I punched the "No, I'm not happy" link and left them a lengthy text box full of explanation of my un-happiness.

My advice: don't let the Amazon firmware updater toast your Kindle, you have no idea what a pain it may be to get it all resolved.

03-11-2009, 10:01 PM	#13
scotty1024 Banned Posts: 1,300 Karma: 1479 Join Date: Jul 2006 Location: Peoples Republic of Washington Device: Reader / iPhone / Librie / Kindle	The shaggy dog story that grows more hair Well I tracked the return via UPS to Amazon and thought that was the end of it when they signed for it. But alas it was not to be so. Instead of it being processed as a returned dead unit to cancel out a "we'll bill you in 30 days if we don't get the dead unit back invoice" it was processed as a customer return. I get an email yesterday informing me that they were crediting me for $399 minus the re-stocking fee. I hit the "comment on this refund" link in the email and politely express my desire to not be charged a re-stocking fee for a Kindle they screwed up with their firmware update. I hear nothing back. This morning I call and get a woman whom evidently got up on the wrong side of her bed. After getting a "supervisor" I learn that Amazon didn't just credit me $399 minus restocking fee + sales tax: they put it back on my credit card. Of course now that I'd called in: Amazon wanted their money back. No heart burn on my part so I ask if they need my credit card number and they say "Oh no, we'll just take it off the card ending XXXX that we mistakenly put the money back onto." Only problem: that card was skimmed last year and was canceled (with extreme prejudice) by the bank. You could hear a pin drop on their end of the phone. So maybe I don't have their money but they don't have any record of the refund having been refused by the bank. So they'll have to investigate and send me an email when they get it figured out. So seven hours later I get an email asking me if I'm satisfied with the resolution of the incident. What resolution?!!? So I punched the "No, I'm not happy" link and left them a lengthy text box full of explanation of my un-happiness. My advice: don't let the Amazon firmware updater toast your Kindle, you have no idea what a pain it may be to get it all resolved.