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Indigo's official return policy is much what you would expect in modern retail.. However, indivdual store managers have been interpreting that *very* loosely... I had one Coles store near me, that was even printing their own little notice slip attached to kobo boxes, advising customers that there was *no* return and any problems would have to call Kobo Customer care. (even though, not only against Indigo policy, but against Canadian law.)
I said no thanks and bought it at Best Buy instead... not worth the fight to try and give me business.
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