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My Libra also has touchscreen issues. It behaves normally when held with the buttons on the right but ignores or misinterprets touches when held in the other three orientations, sometimes becoming so confused that it just crashes and needs to be reset.
My first Forma had the exact same problem. I read later that it was a bug that affected some but not all Formas and was fixed with a firmware update, but by then I'd returned mine. I ordered a second one and It's been fine.
I like Kobos but I think It's beyond ridiculous that they've managed to re-introduce the bug on a new model.
Fortunately, I bought my Libra from Wal-Mart so i can return it if need be but I'm hoping i don't have to because it has a nice evenly lit screen (a rather unusual sage green color, but I don't mind that).
I don't hear well enough now to manage complicated phone calls but I'll try a chat tomorrow. I don't expect the rep to offer any help beyond saying they'll escalate the problem. I'll have to check Wal-Mart's return policies to see how much time I'm allowed before I'll need to return it if there's been no update.
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