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Thanks for your reply. I've tried multiple epub and kepub side-loaded e-books and had the same problem with both formats. I'm using a 2019 Kobo H2O Aura with the latest firmware. I tried the previous two versions of the firmware and had the same issue. There are several threads on mobilereader.com discussing this same issue. Several suggested solutions are also given in this forum, but I haven't found one that works.
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