Quote:
Originally Posted by davidfor
It depends on what you want to report. And when. I can report a bug, but, then it will have to get into their bug tracking and planning system. There's a fair chance it will look like an internally reported bug. Bugs reported through official channels by customers will probably get a higher priority. And get more visibility in whatever tracking system they use. Or at least they would in any place I have worked. Getting a bug that we noticed fixed was always harder than if a customer had noticed it.
And it is even more important for a behaviour change. Frequently, if a customer asks for something, it won't matter how important other things are, or how bad the idea is, the developers will be told to do it.
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The bolded part surprises me. For example, the hidden . folders that was supposedly reported and changed. Yet the previous behavior was there for the past 8? years, and someone reported it since the last firmware, so it got changed? What made customers start reporting this all of a sudden?
For the companies I've worked for, customer's bad ideas requests usually were at the bottom of the list, unless there was a compelling marketing reason.