Thread: Firmware 4.17.13694
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Old 09-19-2019, 11:31 PM   #18
davidfor
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by MGlitch View Post
Which is handy but those same people have also said going to Kobo directly is a better step. Something about the squeaky wheel getting the oil. So I’ll stand by it not doing much, it does something, but it’s still not much.
It depends on what you want to report. And when. I can report a bug, but, then it will have to get into their bug tracking and planning system. There's a fair chance it will look like an internally reported bug. Bugs reported through official channels by customers will probably get a higher priority. And get more visibility in whatever tracking system they use. Or at least they would in any place I have worked. Getting a bug that we noticed fixed was always harder than if a customer had noticed it.

And it is even more important for a behaviour change. Frequently, if a customer asks for something, it won't matter how important other things are, or how bad the idea is, the developers will be told to do it.
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