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Originally Posted by tamarissa
1 - I don't know what 'KSM' is. As far as I am aware, the only software on my device is the software produced by Kobo. It automatically updates, so whatever the current version of that is, I have it.
2 - As I usually only use the Kobo with Calibre, I've never tried ejecting from Finder; I will do that from now on and see if it ejects properly when Calibre can't.
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There are occasional reports of issues when devices are ejected from within calibre. Calibre should be doing it correctly, but, sometimes it doesn't. it could be a sign that something else is accessing the device at the time In these cases, using the OS functions directly seem to work.
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3 - I assume you mean computer software here? Mac OS 10.13.6
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Yes. And it's useful to know in case someone has had similar problems and found a fix
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As the backup file is a .sqlite, not a .zip, I can't simply open it & copy/paste as directed. How do I open it? I tried an online viewer (see attachment), and none of the files were a database file. Since I couldn't extract them, it wasn't useful anyway.
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Sorry, I forgot the backup could be done without compressing the file. In this case, simply copy the file back to the ".kobo" directory on the device. You will need to rename it back to "KoboReader.sqlite".
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As for the error messages, I get a different one every time I try to do something; doesn't seem to matter which order I do anything, I just get error messages.[/QUOTE]
Are you getting lots of different messages, or is it a few different one coming up all the time?