Thread: Aura H2O Stuck in reboot loop after firmware update
View Single Post
Old 09-03-2019, 07:17 AM   #2
davidfor
Grand Sorcerer
davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.
 
Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
All that sounds like a failing SD card. Replacing it and reimaging it will probably fix it.

But...

Quote:
Originally Posted by fantomass View Post
Things I’ve tried:
- factory reset from the menu - completed successfully, didn’t help
The factory reset from the Device info page of the settings changed with firmware version 4.15.12920. Before, it wiped the boot partition and reinstalled the firmware from the recovery partition and formatted the book partition. Now, it only formats the book partition.
Quote:
- manual factory reset using the small paper clip button - unsuccessful - I didn’t see any response after presseing that button
That doesn't do a factory reset. It simply restarts the device. It is mainly useful to restart the device if it has hung.
Quote:
- reinstalling the firmware (same - latest version) via USB according to instructions here - this appeared to have finished successfully but after reboot, it’s again in the boot up loop.
- factory reset by pressing the power button for 20(-ish) seconds - this started, I saw a screen saying there was a critical error and asking me if I want to do a factory reset, I pressed yes, and the device then ended up stuck in the “Restoring” screen with the 5 dot progress bar on the bottom left corner of the screen
The long power off doesn't do a factory reset. It is the method to force a power off for the device. For this to lead to a factory reset, you need to tap the bottom corners of the screen as it starts.

But, it sounds like the device decided the reboot had failed enough times and needed to do a factory reset.
Quote:
Not sure what to do - should I attempt to downgrade to an older software version? If so, which one? Or is the internal SD card dying, as suggested in some similar threads, and I’ll have to open up the device and replace it? (If so, what are the restrictions on which card I can use - capacity, brand, rating? Or can I use any card?)
You can try downgrading to an older firmware, but, if the SD card is failing, it won't help. There is plenty of discussion on the cards to use, but, basically anything can be used. I don't know if there is a maximum size. 64GB should work, I can't remember if anyone has reported that a 128GB card worked.
davidfor is offline   Reply With Quote