MobileRead Forums - View Single Post - Troubleshooting Kindle Paperwhite PW2 screen unresponsive, how to factory reset?

kwadz · 08-25-2019, 12:26 AM

Same problem with my PW2. I was able to force the factory reset by creating the file via a USB connection to my PC, but I'm also stuck on the languages screen since my touchscreen is unresponsive as well. I bought mine on Prime Day, just over a month ago, so Amazon is telling me that I have to send it back for warranty service and they'll determine what to do from there. This is really scaring me that it's a common problem and may recur on a replacement device! Anyone know anything more about it?

08-25-2019, 12:26 AM	#10
kwadz Junior Member Posts: 1 Karma: 10 Join Date: Aug 2019 Device: Kindle Paperwhite 2	Same problem Same problem with my PW2. I was able to force the factory reset by creating the file via a USB connection to my PC, but I'm also stuck on the languages screen since my touchscreen is unresponsive as well. I bought mine on Prime Day, just over a month ago, so Amazon is telling me that I have to send it back for warranty service and they'll determine what to do from there. This is really scaring me that it's a common problem and may recur on a replacement device! Anyone know anything more about it?