Thread: Clara HD battery drain of my kobo clara hd
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Old 08-23-2019, 06:59 AM   #18
PeterT
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Posts: 13,585
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Join Date: Nov 2007
Location: Toronto
Device: Libra H2O, Libra Colour
Quote:
Originally Posted by lo5boy01 View Post
"Hi there,

Thank you for contacting Rakuten Kobo.

About your inquiry I understand that can be troublesome to have some issues with the battery of your device, however we can't ensure any properly functioning of any sleep cover that is not directly from Kobo, as a suggestion I would like to invite you to try using the device without the sleep cover for 1 or 2 days and check the functioning of it.



For inquiries big and small please visit us at help.kobo.com

Sincerely,

The Rakuten Kobo Team"



Above is the reply from kobo.

As my cover is a diy, the reply sounded like they will not help if the cover is not by kobo!
And you're surprised? How would you expect them to diagnose magnet strength and location related issues?

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