Originally Posted by pwalker8
This is the key and how places like Whole Food and Apple stores keep doing booming business. You have to be focused on what the customer wants and give that customer a reason to come to the store. B&N probably can't compete on pure price, but they can compete on service.
Like a several people earlier in the thread, I use to have a B&N member card and would go once every two weeks to see what new books had come in, so I know what they use to be. They could get there again.
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