Quote:
Originally Posted by fjtorres
. . . That's what has me wondering.
Everybody wants a strong B&N but...
How much does publishing gain from a B&N revival if the netflix folks don't come back? Turning B&N into a chain of hyperlocal independents with the support of an efficient purchasing backbone would be great for B&N but will the sales come from netflix or non-chain stores?
How do you turn bingers to readers?
Can it be done?
No idea here.
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In the case of B&N, I think much of the answer lies in what steps are taken to make the customer, rather than the chairman, the focus of the company.
For many years I refused to buy books at Amazon, even if I could save a couple of dollars, preferring to give my money to B&N in hopes of keeping an Amazon competitor alive. But in the last couple of years I shifted when I realized that Riggio was not the least bit interested in doing anything to keep customers like me happy.
Consequently, I have slowly shifted my purchasing of books from B&N to Amazon. I still buy from B&N, just not as much; Amazon is now getting most of my money.
If Daunt doesn't address the problems and make B&N more competitive with Amazon, customers like me won't return.