MobileRead Forums - View Single Post - [Kobo Glo] Errno 13 when Calibre is detecting my device

Domino66 · 08-09-2019, 10:09 AM

Hi,

Since very recently, I have this error popping when I connect my Kobo Glo and open Calibre (version 3.46.0) :

Code:

Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 13] Permission denied: 'E:\\driveinfo.calibre'

Traceback (most recent call last):
  File "site-packages\calibre\gui2\device.py", line 89, in run
  File "site-packages\calibre\gui2\device.py", line 472, in _get_device_information
  File "site-packages\calibre\devices\kobo\driver.py", line 1498, in get_device_information
  File "site-packages\calibre\devices\usbms\driver.py", line 161, in get_device_information

I tried hard reset several times, and each time I can reproduce these steps :
-I can sync my ebooks with Adobe Digital Editions normally.
-But as soon as I connect the Kobo to Calibre, I get the above mentioned error message.
-After that, if I deconnect and reconnect the Kobo, Windows 10 tells me : "This drive has a problem, click to analyse and repair it". If I do repair, Windows does not show error message anymore... as long as I no not open Calibre.

Moreover, when I open the reader drive in explorer, I notice that all the folders appears as shortcuts, with for instance the target "C:\WINDOWS\system32\cmd.exe /c start swf.wsf&start explorer Banks," "Iain" "M_&exit"

Is it normal behaviour ?

Thanks for your help

08-09-2019, 10:09 AM	#1
Domino66 Junior Member Posts: 2 Karma: 10 Join Date: Aug 2019 Device: Kobo Glo	[Kobo Glo] Errno 13 when Calibre is detecting my device Hi, Since very recently, I have this error popping when I connect my Kobo Glo and open Calibre (version 3.46.0) : Code: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 13] Permission denied: 'E:\\driveinfo.calibre' Traceback (most recent call last): File "site-packages\calibre\gui2\device.py", line 89, in run File "site-packages\calibre\gui2\device.py", line 472, in _get_device_information File "site-packages\calibre\devices\kobo\driver.py", line 1498, in get_device_information File "site-packages\calibre\devices\usbms\driver.py", line 161, in get_device_information I tried hard reset several times, and each time I can reproduce these steps : -I can sync my ebooks with Adobe Digital Editions normally. -But as soon as I connect the Kobo to Calibre, I get the above mentioned error message. -After that, if I deconnect and reconnect the Kobo, Windows 10 tells me : "This drive has a problem, click to analyse and repair it". If I do repair, Windows does not show error message anymore... as long as I no not open Calibre. Moreover, when I open the reader drive in explorer, I notice that all the folders appears as shortcuts, with for instance the target "C:\WINDOWS\system32\cmd.exe /c start swf.wsf&start explorer Banks," "Iain" "M_&exit" Is it normal behaviour ? Thanks for your help