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what model kindle is this ( not the software version - the actual device) ?
e.g. basic, touch, keyboard, paperwhite... and what generation.
what does the about device option tell you in the menus
can u see if it is charging, when connected, even if nothing else is working? if its not even doing that, I would suspect the cable, or the cable port on the actual kindle. do you have a snug fit there, or is anything loose ?
also try different USB ports on the PC, and try a different PC if you can get to one
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