Quote:
Originally Posted by tamborine
How in the world did you get them to tell you that? I recently bought 3 books that have the E_ADEPT_NO_TOKEN error and customer service is totally clueless every time I call/chat about it. All they keep telling me is it's a problem with ADE, and to call Adobe.
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I didn't describe it as a problem with ADE when I first asked for help, I just said the .acsm file I downloaded from the Kobo website was faulty and pasted them a copy of its contents. They tried resetting the ebook license a few times and when that didn't work they said they would escalate the issue and offered a refund. I didn't accept the refund, and later received the email from someone futher up the chain about the developers working on a problem that causes the ADE errors.
(The .acsm file I downloaded does in fact result in an E_ADEPT_NO_TOKEN error in ADE, but I didn't tell them that because ADE was not the problem, the problem exists with the .acsm file supplied by Kobo before it gets to ADE.)