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Credit card companies are never a good example to be compared to... I hope customers are not comparing Amazon to Credit card company when they are comparing customer service.
Credit card terms and condition is pretty clear on the nasty reset of rate when the consumer defaults. Now most consumers don't read fine print, bad for both consumer and the creditors since both hurt when the debtors are not paying.
DRMed goods got to be very clear on how the company plans to back the DRM goods. I think Amazon should give at least some official statement regarding those orphan DRM goods they once sold.
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