@100D: You need to enable Private Messaging. This is in the "Edit Options" of the control panel. If this isn't there, it has to be added somehow. You can try posting in
https://www.mobileread.com/forums/sh...d.php?t=319819 to ask it to be enabled, or contact a moderator.
And it really helps if the requests for firmware are made in the thread dedicated to the device. The odds of getting the correct firmware goes way up if you do.