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That simply looks like the userstore lost its marbles.
It's a weird system with a proxied FAT32 FS, it has been known to fail in fun & interesting ways like that in the past.
A reboot (or a factory reset) usually clears things up if the fault is purely software, so, the fact that it didn't would indeed imply hardware failure. Amazon CS would have had access to system logs that would have made this fact obvious.
As someone mentioned earlier, I'd also double-check USB sockets & cables, just to be safe.
Last edited by NiLuJe; 07-24-2019 at 12:59 PM.
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