Quote:
Originally Posted by Deskisamess
AT&T has the worst customer service there is. We are just finishing up the process of my 88 year old mom selling her house and moving to an apartment. She has a landline telephone, so we needed to get the service transferred. It took me 3 days, talking to a total of 5 people to get the transfer ordered. Because they couldn't find the account, because they were looking in the Uverse and DirecTV accounts. Even though I told each person multiple times I was talking about a landline account.
It took me 20 minutes to get the 3rd guy to understand that I was talking about a land line account. He asked for the account number, which in this case is the 10 digit phone number followed by 4 digits. He kept saying, "That isn't an account number, it sounds like a phone number." Finally he tells me that I've called the wrong number and need to talk to the TelCo division. I called the number on the phone bill. He transferred me...back to the regular phone support nonsense.
Then, on moving in day, the phones don't work. 4 days later someone finally shows up to repair the inside wall connections, and the outside wiring at the pole. It worked for an hour. Now we are back to not working again. I do have the repair tech's phone number, I left him a message, and he did call me back. I explained what a frustrating situation this is, (I know it is not his fault) and he bumped it up to a Forman.
My mom has a little pay as you go Tracfone, but only uses it to call her sister in another state. She really doesn't want a smart phone, or even a decent flip phone. She's almost 89, she just wants a working landline. She knows they are becoming scarce, and the cost is ridiculous now, $50 a month.
Selling the house and moving has been tough enough. This is just getting very old. She was supposed to have service on the 12th of July, and here we are 14 days after starting the process, 10 days after it supposed to be connected, still waiting.
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Probably the people you are talking to are so young they've never actually used a landline and don't know what it is.........
I still have a landline at home even though I do have a smartphone. I like having both in case of an emergency. Also, the landline sound is clearer if I need to talk to my elderly mother who has difficulty hearing.
Fortunately the retirement community where my mother lives has someone on staff who can help the residents if they are having difficulties with the phone company.