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Heath Watts · 07-22-2019, 08:51 AM

Thank you very much for this information, David. I'll try to downgrade my firmware. The firmware that was on my Aura when it arrived would not let me use Overdrive, so I upgraded without thinking about potential bugs.

I would prefer to use epub files rather than kepub files. Unfortunately, one support technician at Kobo to told me that epub files are preferable to kepub files, whereas a second technician told me that the opposite is true. Three technicians at Kobo told me that the problem was due to sideloaded books, and they were ready to issue me a refund for my Aura. It is strange that none of the technicians suggested that the firmware version was the likely problem. I would think that other users have contacted them with the same problem. I'm happy that I posted my issue here.

Thanks again!

07-22-2019, 08:51 AM	#3
Heath Watts Junior Member Posts: 8 Karma: 10 Join Date: Jul 2019 Device: Kobo Aura 2 H2O; Kindle Paperwhite	Thank you very much for this information, David. I'll try to downgrade my firmware. The firmware that was on my Aura when it arrived would not let me use Overdrive, so I upgraded without thinking about potential bugs. I would prefer to use epub files rather than kepub files. Unfortunately, one support technician at Kobo to told me that epub files are preferable to kepub files, whereas a second technician told me that the opposite is true. Three technicians at Kobo told me that the problem was due to sideloaded books, and they were ready to issue me a refund for my Aura. It is strange that none of the technicians suggested that the firmware version was the likely problem. I would think that other users have contacted them with the same problem. I'm happy that I posted my issue here. Thanks again!